Citizen's Charter
OUR COMMITMENT
WE SHALL CARRY OUT OUR TASKS WITH
integrity and judiciousness
courtesy and understanding,
objectivity and transparency
promptness and efficiency
OUR EXPECTATIONS
We expect the corporate sector to be prompt
and reasonable in fulfilling their duties and legal
obligations and be true and honest in furnishing
information to us.
OUR STANDARDS
WE SHALL
Acknowledge applications, returns and
all communications within 7 days of their
receipt.
Resolve expeditiously complaints
regarding delay in issue of allotment
letters & share/debenture certificates,
refund of application money, delay in
transfer of shares & non payment of
dividends/interest on shares/
debentures/fixed deposits etc. in close
co-ordination with agencies.
Ensure that all applications submitted
to the Ministry of Company Affairs,
Regional Directors and Registrar of
Companies, are processed within the
time frame,
Be courteous, prompt, effective &
provide time bound services.
All services shall be provided without
charge or demanding any money other
than remuneration prescribed by law.
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